Frequently asked Questions
The Pink Chocolate Experience
What is Pink Chocolate?
Pink Chocolate is an experiential chocolate shop where guests can create custom chocolate bars and enjoy chocolate-dipped fresh fruit and handcrafted confections.
How do I make my own chocolate bar?
Step 1: Choose your chocolate: white, milk, ruby, 60% or 76% chocolate
Step 2: choose 2 toppings. List of toppings here.
Step 3: choose your accent.
Step 4: choose if you would like it as traditional hard bar or soft chocolate in a cup.
Step 5: ❤️
Do I make the bar myself, or does your team make it for me?
Our team will create a chocolate bar specially for you. Sit back on our sofa and enjoy watching them make your custom creation.
How long does a custom chocolate bar take?
If the chocolate is in temper it will take between 3-5 minutes. If the chocolate needs to be hand tempered, it could take up to 6-8 minutes.
Do I need a reservation?
No
Is the experience suitable for children?
Absolutely! This is a cool experience for children of all ages.
Can I buy ready-made chocolates?
Yes. We have various premade bars in all 5 chocolates. We also sell truffle sets, bark boxes and many other chocolate delicacies.
Chocolate & Dietary Questions
What types of chocolate can I choose from?
You can choose between white, milk, ruby, 60% dark, and 76% extra dark. All of our dark chocolate is vegan.
What is ruby chocolate?
Ruby chocolate is the fourth kind of chocolate that is sweet like white chocolate and has a strawberry/raspberry flavor with a slight tartness.
Is your chocolate vegan?
Both our 60% dark & 76% dark are vegan. Our dark chocolate truffles made with coconut milk and are also vegan.
Do you have vegan or dairy-free options?
Yes both of our dark chocolates (60% & 76%) are dark chocolate.
Do you have gluten-free options?
Yes. All 5 of our chocolate offerings are gluten free.
Do your products contain nuts or other allergens?
Yes. We are a nut processing facility. We sell peanuts and tree nuts and they all use shared equipment.
What is ceremonial cacao, and how is it different from hot chocolate?
Ceremonial cacao is chocolate made with intention. Our ceremonial chocolate is from the High Amazon Basin in Peru. It’s wild cacao that’s been harvested, fermented, roasted by hand. It’s ground by hand powered machinery and is 100% pure cacao. This chocolate is delicately roasted for an intense, fruity, yet smooth finish.
Freshness & Storage
How should I store my chocolate?
Chocolate should be stored in a cool, dry room and out of direct sunlight. Do not store chocolate in the refrigerator or freezer as it will absorb odors and accumulate condensation.
How soon should I eat chocolate-covered strawberries and other fresh-fruit items?
All chocolate dipped fruit should be consumed the same day. Day old fruit is not spoiled, although the fruit loses moisture, can shrink and be a slightly soggy.
Can I travel with my chocolates?
Yes you can travel with chocolate. It is fragile although you can travel with your chocolate and if possible, keep it in a cool, dry place that is out of direct sunlight. We recommend packing chocolate in a carry on bag. We do not recommend packing chocolate in “check in” luggage due to its fragile nature.
Gifts & Custom Orders
Can you personalize chocolates with names or messages?
Yes. There are many ways we can personalize chocolate for you. Chocolate plaques with inscription, lettered strawberries and customized writing on bars and flavors. We can also customize packaging for your event or corporation.
Do you offer gift boxes and corporate gifts?
Yes. We offer gift boxes of various sizes. Check our website for ideas or send your inspiration to hello@pinkchocolatenyc.com
Can I order chocolates for birthdays, weddings, or special occasions?
Absolutely! Email us at hello@pinkchocolatenyc.com or call us at (212) 256-0943
How far in advance should I place a custom or large order?
The more time we have to plan, the better the experience so as much time as possible. We can turn around orders in short timeframes but it depends on many factors such as quantities, custom inscriptions, etc.
Private Events & Group Experiences
Can I host a private event at Pink Chocolate?
Yes. We can host 1-2 hour tastings and events starting at $250 per hour.
What does a private chocolate-making experience include?
The experience is learning about tempering chocolate, how to make your own chocolate bars and writing with chocolate on your bar using a parchment cone.
Do you offer offsite chocolate tastings or corporate events?
Yes. We offer offsite events that can be chocolate making or chocolate tasting events. They start at $1000 for up to 20 people and $50 for each additional person.
How do I request pricing and availability?
Contact us at hello@pinkchocolatenyc.com to request more information or set up a call with one of our chocolate ambassadors.
Visiting & Ordering
Where are you located, and what are your hours?
Pink Chocolate is located at 364 W. 36th St. near 9th Avenue in the Midtown West neighborhood of Manhattan. It’s nestled between Times Square, Jacob Javits Center, Madison Square Garden/Penn Station and Hudson Yards.
Do you offer pickup or local delivery?
Yes we offer pick up and local delivery. Our delivery radius is hyper local and you can order from us directly on our website or DoorDash, Grubhub or Uber Eats.
Do you ship chocolates?
No. We currently do not ship outside of New York City. At some point in the future, we plan on shipping domestically. Check back soon!
Is the shop wheelchair accessible?
Yes.
What is your policy if there’s a problem with my order?
Email us at help@pinkchocolatenyc.com or call us at (212) 256-0943. Your concerns are paramount and we will address all emails promptly.