Shipping policy

SHIPPING, LOCAL DELIVERY, AND PICKUP POLICY

Effective Date: August 28, 2026

Pink Chocolate currently offers local delivery within eligible areas of New York City and customer pickup from our store. We do not currently offer nationwide shipping.

LOCAL DELIVERY AREA

Local delivery is available only to eligible New York City addresses. Delivery availability is determined by the address entered during checkout. If local delivery is unavailable for an address, that option will not appear at checkout.

DELIVERY FEES

Applicable delivery fees will be displayed during checkout before payment is completed. Delivery fees may vary based on the delivery address, order size, delivery timing, or delivery service used.

DELIVERY TIMING

Available delivery dates and estimated delivery windows will be displayed or communicated during the ordering process. Pink Chocolate does not guarantee a specific processing time or exact delivery time.

Delivery estimates are not guarantees. Deliveries may be affected by product availability, order volume, weather, traffic, building access, holidays, public events, carrier availability, or other circumstances beyond our reasonable control.

SAME-DAY AND SCHEDULED DELIVERY

Same-day or scheduled delivery may be offered when available but is not guaranteed. Orders must be placed within any applicable ordering deadlines shown at checkout.

A requested delivery date or time is not confirmed until accepted by Pink Chocolate or the applicable delivery service.

THIRD-PARTY DELIVERY SERVICES

Pink Chocolate may use independent third-party delivery providers to complete local deliveries. Once an order has been transferred to a delivery provider, delivery timing and communications may also be subject to that provider’s procedures.

Pink Chocolate will make reasonable efforts to assist with delivery problems, but delays caused solely by a third-party delivery provider or circumstances outside our control may not qualify for a refund.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate:

• Recipient name
• Delivery address, including apartment, suite, or floor
• Telephone number
• Building-access information
• Delivery instructions

Pink Chocolate is not responsible for delays, failed deliveries, loss, spoilage, or additional charges caused by incorrect or incomplete information supplied by the customer.

BUILDING ACCESS AND RECIPIENT AVAILABILITY

The customer is responsible for ensuring that the recipient or an authorized person is available to accept the order and that the delivery provider can access the building.

If the recipient cannot be reached, access is unavailable, or the order cannot be safely left at the location, the delivery may be considered unsuccessful. Additional delivery fees may apply if another attempt is requested. Because many of our products are perishable or made to order, an unsuccessful delivery may not qualify for a refund or replacement.

DELIVERY COMPLETION

An order may be considered delivered when it is:

• Handed to the recipient or another person at the delivery address;
• Accepted by building staff, a doorman, concierge, receptionist, or front desk;
• Left in a location authorized by the customer; or
• Marked delivered by the delivery provider with reasonable proof of delivery.

PERISHABLE PRODUCTS

Many Pink Chocolate products are fresh, temperature-sensitive, or perishable. Customers should arrange for prompt receipt and appropriate storage.

Pink Chocolate is not responsible for melting, deterioration, or spoilage that occurs after delivery because an order was left unattended, stored improperly, or not received promptly.

STORE PICKUP

Pickup orders may be collected from:

Pink Chocolate
364 West 36th Street
New York, New York 10018

Customers should wait until they receive notice that their order is ready before arriving. A requested pickup time is not guaranteed unless Pink Chocolate confirms it.

The person collecting the order may be asked to provide the order number, purchaser’s name, confirmation message, or identification.

UNCLAIMED PICKUP ORDERS

Because many products are perishable or made to order, pickup orders should be collected on the confirmed pickup date. Pink Chocolate cannot guarantee the quality or availability of an order that is not collected as scheduled.

Unclaimed perishable, customized, or made-to-order products may not qualify for a refund, replacement, or store credit.

ORDER CHANGES AND CANCELLATIONS

Contact Pink Chocolate as soon as possible if you need to change or cancel an order. Changes and cancellations are not guaranteed once preparation has started or a delivery provider has been assigned.

Customized, personalized, perishable, or made-to-order products may not be changed, canceled, or refunded after production begins.

DELAYS AND SERVICE INTERRUPTIONS

Pink Chocolate may delay, reschedule, or cancel a delivery when necessary because of severe weather, emergencies, unsafe conditions, service interruptions, product availability, or circumstances beyond our reasonable control.

If Pink Chocolate cancels an order that cannot be rescheduled or fulfilled, the customer will receive an appropriate refund.

DAMAGED, INCORRECT, OR MISSING ORDERS

Please inspect your order promptly. If an order arrives damaged, incorrect, or incomplete, contact Pink Chocolate as soon as reasonably possible and include:

• Your name and order number;
• A description of the problem; and
• Photographs of the order and packaging, when applicable.

Claims will be reviewed individually under our Refund Policy. Reporting a problem does not automatically guarantee a refund or replacement.

NO NATIONWIDE SHIPPING

Pink Chocolate does not currently ship orders through the mail or offer nationwide delivery. Orders must be collected from our store or delivered to an eligible New York City address.

CONTACT US

Questions concerning delivery or pickup may be directed to:

Pink Chocolate
364 West 36th Street
New York, New York 10018
mark@pinkchoc.com

(646) 536-8070